Thursday, January 13, 2011

Kim’s Story–Thanks

I would like to thank all of those who responded to Kim’s story by sending a response to the minister. It is important that we celebrate the small things and when we notice change we also acknowledge it. I spoke to Kim today who tells me that Families SA have made some helpful suggestions regarding make-up time with her daughter and some money to pay for lunch during access. These are significant changes and even though they are small I want to thank the staff at Families SA for considering the parents in this matter and providing a more amicable and friendly way of working.

It is often the little things which make a difference. What is important is that instead of being ignored and devalued those concerned were proactive in their decision making which made Kim feel appreciated and heard. For the sake of a few dollars and a little consideration it is possible to make a difference.

Why does it sometimes seem so hard to do these simple things?

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